Customer Service Support Representative

Chicago, IL posted on December 5

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Freedman Seating Co. 

We are looking to add on to our great team! Freedman Seating Company is hiring for a Customer Service Support Representative. Freedman Seating Company has been in business for over 120 years and is a leading manufacturer of transportation seating products (bus, rail, marine, delivery truck, commercial, and specialty vehicles). Located on the west side of Chicago. 

Job Description

The Customer Service Support Representative ensures that all administrative customer needs are promptly addressed by responding to Project Coordinator’ requests, orders, questions and concerns.

  • Accurately enter customer sales orders, quotes and returns
  • Address basic technical support questions
  • Receive inbound calls and respond to calls as appropriate
  • Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
  • Create and maintain customer accounts in database
  • Perform administrative duties, reports and special projects associated with Customer Support

Qualifications 

Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships in person and/or over the phone. 

  • At least 1 year work experience in Customer Support
  • Impeccable Attention to Detail with Strong Organizational Skills
  • Exceptional Communication Skills and Professional Presence
  • Innovative Problem Solver, Results minded and Solution focused
  • Effective Team Player with the ability to Work Independently
  • Strong keyboarding skills
  • Proficient in MS Office Suite
  • Bilingual, a plus
  • Prior experience in a manufacturing environment, a plus
  • Knowledge of ERP software systems, a plus

Benefits & Culture

Our mission is to produce excellent transportation seating products with impeccable service that exceeds customer expectations. This shall be accomplished in an atmosphere promoting continuous improvement and innovation of our products, and personal growth for our employees.

  • Medical
  • Dental
  • Vision
  • Paid Vacation & Sick Time
  • Optional 401K
  • Workout Facility

 


Wage

DOE

Experience

Any

Type

Full-time