First off, thanks for taking the time to read this message.  My name is Justin Carrol and I own Perfect Home Services located in Lisle, IL.  I am searching for a General Manager/Integrator to run the daily operations of my HVAC & plumbing company.  I am looking for a skilled and experienced manager who wants an opportunity to work with a team that is focused on providing the best client experience while growing company culture, sales and profitability.

 What I need:

  • Proven track record in operations, with at least 3 years in management
  • Ability to inspire and lead others to attain company goals
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Quick, sound decision-making abilities
  • A strong understanding of sales processes
  • Ability to create and maintain an accountable and engaged team
  • Ability to build trust and demonstrate empathy
  • Engaging personality that blends well with a fast-paced, goal-driven environment
  • Highly motivated, flexible and great attitude on life
  • Ability to pass a background check and drug screening
  • High school degree or equivalent

Things that would be nice to have:

  • Experience working for a Nexstar, Airtime 500, Ben Franklin or Franchise company
  • Experience working in the HVAC or plumbing industry
  • Experience with EOS (from the book Traction)
  • Good presentation and public speaking skills
  • Bachelor degree or equivalent
  • If you have any of these experiences/skills please notate that in your application

 What you’ll be responsible for:

  • Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch
  • Set individual goals and KPIs for all staff positions with financial responsibilities
  • Monitor staff performance to ensure that daily revenue and sold-hour goals are met
  • Show employees how their individual contributions matter to the company’s success
  • Communicate clearly, show recognition and build rapport with employees
  • Monitor employee engagement levels and know how to promote a healthy work environment
  • Train and advise staff members on how to win new referrals and gain repeat business
  • Establish customer satisfaction metrics, evaluate performance and coach staff to success
  • Build a plan for escalating customer complaints that results in quick, favorable resolutions
  • Create annual budget, control expenses and meet or exceed plan
  • Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s
  • Conduct operations and P&L meetings with key managers to increase productivity levels
  • Formalize a coaching and training platform that’s consistent, effective and measureable
  • Shape company culture by living out agreed upon values, specifically ethics and integrity


I want to hire a general manager soon, so please don’t wait to apply.  You don’t have anything to lose.  Apply now so we can chat and see if there’s a good fit between us.  I promise to keep our initial conversation short and to respect your time.  I truly hope this is the last time you’ll ever have to apply for a job for the rest of your life.



Justin Carrol

Owner:  Perfect Home Services