Retail Sales Professional - Home Solutions Advisor

Palos Heights, IL posted on May 3

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Company Information: 

Comfort Craftsmen for Over 55 Years! We Service All Makes and Models

Experience, dependability, quality craftsmanship and service are all qualities Amber Heating and Air Conditioning provide our valued customers. For over 55 years our family owned business has successfully integrated quality craftsmanship into all of our work.       

Job Description:

Job Title: 

Home Solutions Advisor

Pay Scale:

Base salary, commissions and spiffs. Automobile and additional benefits provided. Total target minimum compensation $100,000+

Work Hours:

Work hours will vary based upon scheduling needs of the customer, presentation times and seasonality. 7:30AM - 5:30PM Monday-Friday. Evenings and Saturdays based on customer demands.

Primary job function:

Close sales and acquire new long-term clients for the company’s products and services in a regional territory.  Represent the company in a professional manner at all times using a consultative sales approach to determine needs and then provide solutions that solve the customer’s issues and generate a high rate of referral-based sales. Integrity, honesty, and a genuine caring for our clients are key attributes required of our team members.

Reports To:

Sales Manager

Required Qualifications:

• 2+ years consultative sales experience required
• New-business acquisition preference
• Goal orientated with a strong desire to succeed
• Solid organizational and sales pipeline management skills
• Strong understanding of the psychology of sale

• Strong interpersonal & communication skills
• Professional appearance
• High quality customer service skills
• Comfortable with operating a computer
• Strong writing skills are a must
• Knowledge of industry is highly recommended but not required
• Valid driver’s license

Daily, Weekly, Monthly, Yearly Duties:

1.Drive new sales for the company in a professional manner consistent with the company’s integrity and customer-care standards.
2.Sell on Value; not price: Inform customers of all special promotions, the benefits of high efficiency equipment and optional equipment and products.
3.Refine sales skills and improve sales process to increase closing rates and shorten sales cycles
4.Keep appointments with customers as scheduled.
5.Ask customers for permission to stake a job site sign when the job is sold
6.Offer financing on all proposals.
7.Present a proposal at the time of the first call if possible, always present the proposal in person, never mail or fax this to the customer.
8.Greet and assist all walk-in customers, establish an appointment to view their home and present proposal.
9.Give sales presentations, as outlined in company selling process, use company presentation book.
10.Return to completed jobs for quality checks, ask for referrals and hang door hangers, pick up yard sign.
11.Turn in all required paperwork to the Sales Coordinator within 24 hours of the customer signing the contract.This includes a picture of the job and all necessary notes, drawings etc., to adequately communicate the job to the operations department.
12.Follow company procedures for generating referrals.
13.Be available to answer questions that may arise.
14.Confirm the Install Crew is fully informed of customer and job requirements related to the install.Follow up as need to ensure complete customer satisfaction and high quality.
15.Participate in weekly sales meetings
16.Complete required sales reporting as directed
17.Must demonstrate learning-retention and field-level application of knowledge and skills attained from all sales training provided.
18.Other duties as assigned.

Performance Indicators:

Certain key business indicators that will measure the effectiveness of the Retail Sales Professional. These include the following:

1.Frequency of meeting target revenue goals.
2.Customer satisfaction
3.Consistently strive for referrals on all jobs, within 12 months 50%+ of the Retail Sales Professional leads should be generated by referrals
4.High efficiency equipment sales to equate to 50%+ of all units sold by Retail Sales Professional within 9 months.
5.Accessory sales to average 2+ per sold job
6.Completeness of sales documentation and paperwork
7.Number of jobs sold without error or omissions

Sales Training & Sales Support Provided:

The company is dedicated to providing the following support and training:
1. Sales training for HVAC sales skills
2. Computer-based In-home selling system that is proven to increase average sale amount by 5% - 20%
3. Ongoing sales management support and weekly training in-house and live-action field training
4. Company financed lead-generation programs
5. Sales literature and additional sales tools and documentation designed to provide a competitive advantage.
6. Web-based customer education and sales tool combined with lead-generation webforms




Join a growing company in the Chicagoland area committed to providing top quality customer satisfaction with a dedicated, motivated team.

Our employees are encouraged to share ideas with management that improve our performance, reduce costs, and create a better work environment.  Working as a team allows us to do the best job possible for our customers and provide growth for the future.

Thank you for your interest in our opportunity.  For immediate consideration, click Apply!