Key Account Manager- Post Acute Care - Chicago

Amf Ohare, IL posted on January 22

Company Name: Medela

Job Title: Key Account Manager- Post Acute Care

Location: Chicago

Do you seek an opportunity, a career with a world class organization where your skills and experience as a Key Account Manager can be utilized to the fullest extent? Where you can work with a tremendous team of individuals all pulling for the same goals and objectives? If you’re reading this and saying YES… then we are very interested in hearing from you.

For more than 50 years, the employees of Medela have been dedicated advocates of breastfeeding moms. As the #1 breast pump brand*, Medela is committed to improving mom’s breast milk to her baby breast milk pumping experience and her ability to successfully provide breast milk to her baby for as long as she chooses. Through intensive dialogue with healthcare professionals, patients, and consumers, we gain an intimate understanding of their needs and transform valuable knowledge into innovative products and services that make feeding with breast milk an easier reality.

Medela Healthcare is a global manufacturer of medical vacuum solutions. Medela is driven by a passion to understand and resolve challenges facing the healthcare industry and improving the lives of patients, doctors, and hospital staff through constant innovation. Medela Healthcare solutions include innovations in Negative Pressure Wound Therapy (NPWT), CardioThoracic Drainage, Surgical Suction, and Airway Suction.

  What We Offer:

  • Excellent salary and bonus potential
  • Comprehensive benefit plan which is affordable to our employees
  • Generous PTO package including paid holidays
  • Opportunity to learn and grow

What Makes our Healthcare Sales Unique:

  • We are playing a leading role in developing a global and local business blueprint which will deploy in 2019
  • We will be launching an initiative to assess, restructure, and implement exciting changes to our US Legal Entity
  • Your intellectual curiosity is needed to dive deep, discover, and utilize financial data to improve Medela's business operations

Role Requirements: 

  • Bachelor’s degree (B.S./B.A.) from four-year college or university; minimum five years related experience and/or training or equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Ability to manage multiple conflicting priorities
  • Experience working in an environment with global objectives preferred
  • Must be able to read, understand and communicate in English
  • Apply principles of logical thinking to solve practical problems
  • Travel up to 70% of the time, including occasional international travel
  • Must be able to occasionally lift and/or move up to 50 pounds
  • While performing the duties of this job, the employee is often exposed to road travel and clinical environments, such as hospitals, physician offices, and clinics

Job Requirements: 

  • Selling:
    • Field sales coverage in a specified geographical area selling Medela Healthcare products (Negative Pressure Wound Therapy) to a variety of clinical, business partner and medical customers across numerous call points while maintaining key B2B relationships within a specified area
    • Work in coordination with acute care representatives to ensure transition of patient from acute care to post-acute care is achieved
    • Utilize professional selling skills to solicit sales of company products
    • Seek new customers, either known target accounts or new business found by prospecting, including but not limited to; clinicians, key accounts, DME suppliers, payers in conjunction with partners, local, regional or national distribution partners, local or regional contracting organizations and teaching institutions
    • Support and grow existing account base
    • Strive on a continuing basis to achieve, maintain and expand contacts within customer organizations
    • Make contacts at all levels and with all groups, which might influence current and future buying decisions
  • Learning:
    • Maintain the highest degree of product knowledge through continuing study, including characteristics, quality, engineering, competitive advantages, customer applications, features, benefits and proof sources
  • Expand skills in selling, adapting to selling situations, negotiating complex deals, and broadening team dynamics
  • Planning:
    • Follow sound time and territory management techniques
    • On a quarterly basis, define customers to be visited and maintain call frequency standards
    • Plan account, travel and call strategies
    • Preplan sales calls; review background information, set call objectives and define selling strategies
    • Submit regular objectives, action plans and sales projections
    • Utilize CRM/Salesforce tools, maintain integrity of information
  • Servicing and follow-up:
    • Provide field sales service and training to all accounts in assigned territory
    • Service includes solving problems, assisting customers and ensuring their satisfaction with our products, including technical advice on the use of products, delivery considerations, quality control, invoicing, etc.
    • Provide these services personally where feasible or initiate and coordinate action through appropriate company support personnel
    • Follow up to make sure customer requests/problems are satisfactorily resolved
    • Promptly report any product or service complaint through quality system
  • Communications and reporting:
      • Submit required reports promptly and legibly
      • Complete and submit expense reports weekly
      • Communicate with Regional Manager or VP of Sales as needed
      • Develop customer communications such as presentations, bids, quotes as needed
  • Field Surveillance:
        • Serve as the eyes and ears of the company within assigned territory by observing, appraising and reporting on competitive activities, price developments, customer plans, product trends, new product potentials, market trends and related matters
  • Complies with all federal, state, and local laws and regulations
  • Follows all Company rules and regulations, including health and safety rules
  • Successfully interacts with employees at all levels
  • Regular, reliable performance of all job duties
  • Travel as may be required to meet business and customer expectations
  • Performs all other duties as assigned or as may be required from time to time

We Make it Easy

  • Applying takes less than 2 minutes. No passwords or accounts to register or sign-in for.


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state or local law or ordinance.


Medela participates in e-Verify.