Technical Service Specialist

Barrington, IL posted on January 20

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Role Summary/Purpose

Provide on-site and remote technical software installations and upgrades as well as site preparation and pre-sales. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes. Responsible for customer satisfaction, consultation with customers and performing virtual work.

Essential Responsibilities

Key Responsibilities/essential functions include: • Provide remote and on-site technical installation/upgrade support. • Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements. • Complete all technical install documentation requirements within timelines provided. Takes the appropriate action in the event of a technical problem having an impact on the normal progress of the installation (alerts, cascade, etc.) • Complies with the Environment, Health and Safety systems and programs in keeping with GEMS rules, as well as the applicable ISO Standards. Quality Specific Goals: • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position • Complete all planned Quality & Compliance training within the defined deadlines • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Identify and report any personal quality or compliance concerns immediately to the Quality Organization. • Ensure timely dispatch closure for all installation/FMI/upgrade records as required (if applicable) • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable) • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible


• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment. • Experience interfacing with both internal team members and external customers as part of a solution based service process. • Experience with implementing large implementations and providing customer satisfaction and quality • Software experience with one or more of the following, Installation, support, Training or healthcare industry knowledge

Additional Elgibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

• Experience with large-scale project management where deadlines were met on or ahead of schedule; construction or installations experience preferred; • Experience in VM environment set-up and operating system optimization; • Experience in database set-up and scripting; • Demonstrated customer service skills; • High energy personality, that thrives working long hours in difficult and pressurized circumstances; • Time management skills; • Ability to multi-task and manage competing priorities; • Proven ability to orchestrate resources and motivate teams; • Strong written and verbal communications skills that can effectively communicate with a diverse workforce; • Ability to drive improvements in efficiency; • Ability to provide constructive feedback to installation team and contractors; • Knowledge/experience with the healthcare industry; knowledge of GE Healthcare products preferred; • Proficient in Microsoft Office Suite; other project management computer programs preferred.